Here at Game Over we want to make all our customers as welcome as possible and this includes striving to be as accessible as we can within the constraints of our escape rooms and setting. Whatever your needs, we are happy to discuss with you via phone, email, text or even Facebook Messenger, to see how we can make your visit to us as comfortable and enjoyable as possible
There is limited disabled parking directly outside our front door. If you need assistance getting in the building you can give us a call and one of our team will pop down to meet you. To enter the building, you will need to call or text to let us know you are here so that we can open the door for you. There is a small lift up to the second floor. We have no disabled toilet access for wheelchairs. All of our rooms have a slight obstacle ranging from a small step, to crawling through small spaces. Please call us to discuss any mobility needs and which room would suit your team best.
If you have any questions regarding your booking and prefer to message us rather than call, we are more than happy to communicate via Facebook messenger or email or our text line 07849597337.
We ask that you arrive around 10-15 minutes before your room is due to start so we can go through a briefing with you. For Deaf or hard of hearing players, we have this briefing written down. Within the rooms there is a hint system where your Games Master would usually communicate via a microphone and headphones. If you are Deaf or hard of hearing, we can adjust our hint system and offer written hints within the room itself. With prior notice we may also be able to welcome you with BSL and offer BSL hints, but you would need to let us know in advance so we can have the appropriate member of staff on shift.
Our rooms are designed to be dark in places. In some rooms, torches are provided as part of the puzzles, but if you have a specific visual need then we can provide you with a torch for the full game or we can arrange that you use your own if you prefer. There may also be some small writing on some of our puzzles so please let us know so we can adjust the puzzle for your visit. Reading glasses are always a good idea!
If you have any other needs or concerns about our rooms please feel free to contact us to discuss how we can make your visit easier. Here at Game Over we are autism aware and understand that loud noises and new experiences can be overwhelming. If you need the music/sounds lowering or you need to come and see us to get to know us before your booking then please just let us know and we will be happy to work with you to make your experience as comfortable as possible.
Phone: 0333 242 3838
Email us
Please get in touch and one of our team will get back to you as soon as possible.